Review on TOURIT Reusable Ice Packs for Coolers - Long Lasting Freezer Packs for Lunch Bags/Boxes, Cooler Backpack, Camping, Beach, Picnics, Fishing and More (Set of 4, Blue) by Steven Lane

Product works for a long time but absolutely poor customer service. One out of 12 leaked. Support contacted. They wanted photos, took them and sent them. Haven't heard anything for 2 weeks. Emailed again, they said I have not responded to their email and they want photos again. I sent another letter and a photo. Again, the response was "Sorry for your convenience", "Report a problem". Another email sent, reply with broken email response and required photos. I said they were sent. That went on for a month, 9 letters, 4 photos. All I asked for was to replace the leaking element which is a manufacturing defect. I even offered to send the original back but they refused.