I like that this program is easy enough for anyone who has basic computer knowledge (even those with no IT background) to use! The fact that they have live support makes me feel much more comfortable using their product because there's someone around who knows what we're talking about when issues arise. It doesn't seem as though it does anything else beyond blocking harmful websites - so any other benefits are purely incidental at best.- We've been able to block access to certain sites without having to go through our ISP or corporate firewall- This eliminates most web filtering software headaches- Easy setup/management from an admin perspective; just plug in your network equipment & set everything up.