
I like that it's easy for our team members who are not bookers, but need access at times when we have capacity issues or if there isn't enough staff available in certain departments (e-commerce).

We also use this tool as an internal training resource so everyone can learn how these tools work together within one system! There aren’t any downsides really - just make sure your sales reps know what they're doing before using them with customers because some of their functions don't always translate well into other systems/workflows internally. Our teams love being able help clients by having fast answers from real people instead of waiting days while trying multiple different channels until someone picks up after hours via email etc., which sometimes doesn't happen anyway due to time zones differences between US West Coast offices vs UK East coast office where most support agents.