A screw was missing when the product was first ordered. So we sent it back and ordered a new one. The second element was poorly made. ALL the hooks were crooked and the clasp on the back fell out. Luckily we were able to remove the screw from the second and fix the first in place. I am disappointed with the low quality and lack of attention to detail. It's cute online but the actual product is not up to the standard as it is portrayed.
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