Review on Delta Cycle Single Bike Stand Floor: Tool-Free Adjustable Freestanding Bike Stand for All Bikes - Garage Parking Solution by Conrad Greene

Read the good reviews and decided to spend extra money on this Delta booth. The package arrived 1-2 days late. The instructions were weak. I finally pulled myself together and immediately noticed that only 3 out of 4 wheels touched the ground. Disassembled it and rechecked the above weak instructions. I put it back together and it still doesn't work. Disassembled it and found that one of the arm assemblies was ¾ inch longer (front to back) than the other. You could slide the wheelbase through the arm assembly, but that caused it to sit unevenly. The packaging said to call Delta if there was a problem, which I did. No real person answered the call. I left a voicemail with my problem and my phone number. I then went to the Delta website and submitted an online request describing my issue. I quickly received an autoresponder message with a case number. This post recommended submitting all relevant photos. So I sent a more detailed response to Delta and attached the requested information. The company's voicemail indicated callers were contacted within one business day. I am now on my fourth day with no personal response or further action from Delta. A few more calls to customer service # were also only answered via voicemail. They may have done better before the pandemic, but this flawed product and their lack of response is unfortunate. No explicit quality control and just disgusting customer service. I'm going to return this piece of junk to Revane.