The best part about this app was it's ease to use, I had no problem finding anything i needed in order for my salon! It also helped me keep track easily by creating an inventory system at times when we are not open so others know what products they need from us if our stock runs low or even just checking up-to date info like price changes etc., very helpful tool indeed!! Nothing really as such but there were some glitches here &there (the computer sometimes freezes) which made using somewhat frustrating/annoying because you can't do much once its frozen unless someone else notices then manually fix them haha.. But still overall great software though. Definitely worth trying out especially since their customer service team has been nothing short amazing whenever any issues arise throughout usage time :) Highly recommended product - would definitely recommend getting one too! A must have!! As an entrepreneur, there are many things you need to keep track of. Our Pbw system helps us manage all aspects of our biz from booking appointments, managing clients, scheduling products/services, invoicing, etc. The customer service has been great! If I have any questions they get back in about 1-2 days! There's nothing we dislike at this point as it seems like everything works well for our needs. We've realized how much time was previously wasted on paperwork and other manual processes by using PBW.