Bessmate let me down as a client by having a poorly designed website and providing unsatisfactory service. Unfortunately, as a product manager, I know how important it is to provide a smooth user experience, and Bessmate fell short in this regard. The website's perplexing design and search features made it a chore to use. Finding the precise sports and outdoor gear I required was a hassle, and the product listings often lacked key information. Worse yet, when I contacted customer support, I was met with hasty and unhelpful answers. In the end, I was dissatisfied because I didn't believe my concerns were taken seriously. These problems prevent me from recommending Bessmate to anyone in need of sporting goods and outdoor gear. The company's inferior website and customer support make it a less appealing choice than its rivals, who put more emphasis on providing a positive online experience.