It is very easy for me as an admin, I can see all my users in one place so it's great when i need some help! The only thing that sometimes makes things difficult are their support hours which aren't always ideal but they're working towards improving this now with more flexible times available during our day time zone - we've been able use them at night too if needed though not 100% sure of what happens then? Great product overall really good service from start-to finish even after purchase (as you would expect).
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