Despite TOOLCY's claims to be the premier supplier of outdoor gear, my most recent interaction with the business left me feeling incredibly let down. The staff did not have the required knowledge to respond to my questions, and the customer service was poor. The grade of the goods I bought was also by no means impressive. I was guaranteed sturdy gear that would last me for years, but after only a few months of use, it started to break down. I made an effort to get in touch with their customer service department to resolve the problem, but I only received unhelpful answers and had to wait a long time. Overall, I would not suggest TOOLCY as a dependable supplier of outdoor gear.