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France, Paris
1 Level
730 Review
51 Karma

Review on Spectra Complete Radiator CU924: Optimal Cooling & Performance Solution by Daniel Pesicek

Revainrating 1 out of 5

Frustrated with spare parts

I installed this unit in my car and after installing it found that it was leaking through the coolant level sensor connector. Upon inspection, it became clear that the O-rings in the sensor connector were damaged. After calling this company's support they were unable to provide a replacement fork and were less than helpful. Customer service. The rep even went so far as to accuse me of breaking the already bent tabs on the fork. I was told to remove it and submit it as a defect. Obviously the customer service reps have no idea what it takes to remove and replace that radiator plus the cost of a gallon of real antifreeze. Result. I had to remove the radiator from the car again and order it from my local auto parts store. Oddly, the replacement radiator (same part number from the same manufacturer) had no connection to the coolant level sensor, which is great because it's one less problem. I recommend anyone purchasing this type of item to make sure your unit is not leaking prior to installation. This saves you a lot of work! Once again, my first call to customer service from this company was very DISAPPOINTING!

Pros
  • Nice
Cons
  • Angry