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Uganda, Kampala
1 Level
729 Review
47 Karma

Review on RUSPEPA by Ben Almasri

Revainrating 1 out of 5

A Raw Diamond in the Making

As an experienced user, I found RUSPEPA to be something of a rough diamond; it has great promise but is missing some essential features at the moment. Even though they have a wide selection of items for health and household use, as well as stationery and present wrapping, their implementation leaves much to be desired. Although there are a number of choices, the gift wrapping materials don't have the glimmer and shine of a genuine gem. The stationery is interesting in its own right, but it lacks the polish necessary to stick out. Furthermore, the selling structure could use some fine-tuning to make it more competitive. Customer support fell short, providing unimpressive responses and unsatisfactory resolutions. Shipping times were also longer than anticipated, which detracted from the satisfaction with the whole transaction. Finally, RUSPEPA can be a market gem if they put in the work to perfect their products, prices, and customer support. They have the potential to sparkle like a gem with a bit of polish.

Pros
  • Team that provides customer support that is prompt, courteous, and professional.
Cons
  • The team that handles customer support calls can be unresponsive and slow to respond at times.