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Sudan, Juba
1 Level
719 Review
46 Karma

Review on ProVent by Stoner Fulton

Revainrating 3 out of 5

The ProVent Mission Statement is "Committed to Customer Satisfaction, One Dissatisfied Shopper at a Time. "

The dedication of ProVent to ensuring complete contentment on the part of its clients is as mythical as the unicorn. My most recent shopping experience with them was a hilarious farce of misunderstandings and miscommunications. The website was challenging to browse, and the process of checking out was more exasperating than watching a child struggle to put a square peg in a round hole. On top of that, my item did not come for another three weeks, and when it did, the packaging appeared to have been put through a blender. When I called customer support, I was placed on hold for what seemed like an age, and when I was finally connected with a representative, they sounded as though they were reading from a script. What is their answer to my predicament? "I apologize, but I'm not sorry." Visit ProVent for a nice chuckle and a headache if that's what you're looking for.

Pros
  • Supply in a timely manner
Cons
  • small number of product options