I really like how they are so open with their process, which is something that's very rare these days! They have an excellent understanding not only of branding but also advertising as well (which makes sense because it was founded by someone who used to work at Madhouse). Their pricing structure can be confusing if you don't know what your project needs before hand - this isn’t always clear when speaking over phone or email during initial discussions either. If you want quality brand development then go ahead & give them a call/email- talk through everything from start to finish. You will get exactly what you need without feeling pressured into buying anything extra than necessary.