I like how it allows you to enter cases at any time, even if outside business hours! The support staff are very knowledgeable about this product which makes them an asset for our organization. It would be nice if they had more advanced features - such as allowing multiple people in one case or creating folders within each person's account so we can organize files better. If these things were implemented then there could have been some new options added with their software without having to get another vendor involved. We use FastCourt primarily because of its ability to handle large amounts of data (especially when using Excel). This helps us reduce errors by making sure everything gets entered correctly before submitting to the judge/court administrator. Additionally, since most departments only work during regular office hours, being able to access information easily from home has made life easier for many employees.