The best part is that it's easy to use for everyone at my work place as there are few training needs. There isn't much one can do here except just create surveys or questionnaires etc but you cannot upload files unless its pdfs; also I dislike how some of their survey types have different set up options which makes them confusing (but thats minor). If your needing something simple than this should be considered seriously! Creating forms/surveys easily without coding has been made very easier now!! The support team is very responsive to our issues as well as providing new features for us at no additional cost. We have been working together since 2016 and they are always willing to help us solve any issue we face. I would recommend them because of their responsiveness, customer service and willingness to work with you until your needs are met. There's nothing that I dislike about this software so far. It has helped me track leads from my website.