I am completely disappointed and feel robbed. After the purchase I was not able to assess the goods under insurance as the certificate was not included and then there was a lockdown just after Covid-19. I was reviewing an item claiming to be a solid 10k gold cross from the Ultimate collection. However, in my presence at the appraiser, I was told that it was definitely not 10,000 and had more other metals in it, and was essentially a fake. There were some other visual tests that I have photos and a theme for. Final collection last month, however no response from them. I had an email ready to now explain to Revain the crime behind the sale of the latest collection to deceive me as to which is the real Gold Cross and so I paid full price as if I was here in South Africa with the pay for the same content in gold. However, I don't want to start any criminal proceedings against the final collection now until I get an answer with an apology and compensation for my suffering for all these months. Thank you, I look forward to feedback from Revain as well as suggestions on how we can move forward. Kind regards
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