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Nepal, Kathmandu
1 Level
690 Review
56 Karma

Review on LEMOISTAR by Anil Jaimes

Revainrating 2 out of 5

Customer Service at LEMOISTAR Must Be Improved

I was dissatisfied with the level of customer service I got as an LEMOISTAR customer. Despite the high quality of their products, their customer care department requires improvement. I tried to get in touch with LEMOISTAR's customer service department through their website because I had a problem with an order. The contact information was hard to locate, and the response time was long. When I did get a response, it wasn't helpful and didn't take my worries into account. The website was also challenging for me to manage and confusing. It was challenging to select the best choice for my needs due to the lack of clear information on their products. As a consequence, I bought a product that wasn't as effective as I had hoped. In addition, LEMOISTAR's prices are quite expensive when compared to those of other online shops, despite their claim to offer resources for a healthy home environment. On other websites, I was able to find comparable goods for less money. Overall, LEMOISTAR's products are of excellent quality, but their website and customer service could use some work. Until they increase their prices and enhance their customer service, I wouldn't suggest this business to others.

Pros
  • Quick shipping Convenient interface
Cons
  • Poor website organization and navigation Expensive compared to rivals