UPDATE: Contacted Crownful customer service, efficient and quick response and resolution. The manual issue still needs work. The recipe book included must belong to a different model. I had an issue with some parts that "burned" customer service offered to replace those parts. The turnaround time for their response was quick. No fuss. Won't return air fryer even though I was offered a refund. Awaiting receipt of parts. I like the way it looks plus toaster oven works great. Taking off one start because of the instructions manual lacking very important information.Just like Mrs. Smith noted the instructions are a piece of garbage. Nothing is really explained, you have to figure out where and how everything work on your own. The recipe book calls for "chicken" "meat" functions which this air fryer does not have. I find that it is impossible to change temp once the cooking begins, what a pain! Roasting does not have pre-setting for different types of food. Using the rotisserie would not happen as there are no instructions as to how to use it. This manual leaves a lot to be desired. The equipment itself looks very pretty on counter top, the legs slip a big when the door is open, so be extra careful! There is really no room to flip or turn the food, so the recipe book must belong to another model. All in all is pretty and may serve the purpose but the pre-setting is just a waste of time as everything has to be on air fryer anyway. There is a mention that you can cook a full meal on this 19qt model, that is simply no true, you cannot use the basket and the tray at the same time. No room for both.
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