In general the software has been easy to use and learn. However, sometimes when trying to input data into the program, it would either crash or freeze my computer so I had to reboot it. When it did load properly again it was still blank, which meant that the data entered was lost. On another occasion, the company that runs the software took over 4 hours to fix a bug. It has never been a problem for us before but something like this should never happen to anyone. I found myself spending more time than necessary figuring out how to do things rather then actually doing them. I don't want to sound negative because I am sure that there must be some reason why they chose these tools (which may or may not suit your needs). For example, you can only enter 1 line at a time instead of being allowed to add multiple lines in one step as with Microsoft Word. Perhaps if you knew what those features were called you could search online for alternatives that work better for you. If you just type "word" into Google's search box it will return results such as MS Word 2007 - Best Free word processor available! So maybe try searching around for alternative free programs. Also, perhaps if you didn't find anything similar to the tool you wanted, you could ask questions here in order to get help using that particular feature.