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Viet Nam, Baton Rouge
1 Level
744 Review
66 Karma

Review on Presentime by Tim Sterling

Revainrating 2 out of 5

Online store Presentime: A Few Errors in Customer Service

I came across Presentime while looking through kitchen and home goods on the internet. With a large selection of clocks, home accessories, and other household goods, the shop looked promising. My experience changed for the worse when I made the decision to buy a timepiece from their website. When I contacted Presentime's customer service department regarding the late clock, I was unimpressed with their answer. They offered no assistance in settling my problem and seemed unconcerned about my worries. It appeared as though they weren't concerned with keeping their clients happy, and that was disappointing. Although the merchandise itself was of high quality, Presentime's disregard for clientele was disappointing. Although the website's user interface was straightforward, the total level of customer service could have been much higher. I wished they had responded to my worries and shown more consideration. In conclusion, Presentime has an impressive selection of kitchen and household goods, but their customer service could use some work. Be conscious that you might have trouble getting any issues you have resolved if you choose to shop with them.

Pros
  • An easy-to-use interface for internet shopping.
Cons
  • There is a lack of merchandise variety available in some categories.