The customer service is great! They are very quick to respond when I contact them. I have not had any issues with their program yet. I would suggest that users take advantage of the free trial period because it gives you a good idea of what you will be using before committing to purchase. I would like to see more options for users during the trial period so users can get a feel for how the system works and if they want to continue or not. I am trying to use the system to track and redeem rewards from my grocery store loyalty card. It has been helpful so far and I do not foresee any problems.