I have had this burner several weeks now and use it every day. It works wonderfully, catching all the ashes. I barely have to wipe it clean. I have only to tap it against the garbage container and all the ash is gone.I don’t know how those other purchasers that complained about the surface burning managed to have that experience, unless they laid the burning incense stick down directly on the burner surface instead of inserting the sticks into the holes at each end of the burner that hold the stick at an angle raised above the surface. Burning ash will not fall off the stick, only "dead” ash. So, if you use the holes to put the sticks in there is no way the surface will scorch. Duh…….I am thrilled with this burner and would buy no other if I ever need more than one. Buy it with full confidence in its performance.
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