Last update 5/29/18 Received response from Netatmo. My device is already 4 months old, like 1 year warranty. There are no replacements or parts to fix the thing. As I said below, I was one of the first Netatmo users, but within a few years the products (which I expected to last MANY years) broke down. My outdoor units kept getting water and all broke down while my indoor units (weather base, 2 indoor units) kept working. Very disappointed with the overall quality of the product. Update: 06/05/2018 The Fresnel lens in the Presence spotlight broke a few weeks ago. I tried contacting Netatmo support but it was never easy and still no answer. The camera still works, with a plastic bag over the headlight. Even the spot works, but I'm still disappointed with the support arena. I had the whole Netatmo line, weather station with wind block, rain block and additional internal sensors. After a few years the outdoor unit started leaking and I removed it. The rain block broke when changing the battery on the luggage rack. I've removed it. The wind sensor was leaking and corroded the batteries. I've removed it. Only two internal sensors remain. I avoid Netatmo stuff. Original post: I've been using the Netatmo Presence Camera for a week now. Here are a few first impressions. I used the web browser interface on Windows 10 and the Presence app on Android. I've tried multiple browsers - Firefox, Chrome, and Edge - with slightly different results in load times and bounce rates. I'm not sure why, but it's been pretty consistent. In short, if I couldn't set up an FTP server given the issues with the Netatmo cloud, I'd probably return the camera. Any issues I've encountered are software and/or server related, so I'm hoping they'll be fixed in the next few months. In fact, there is far more good than bad. Pros: β’ The installation process is actually quite simple. I installed two. The first lasted about 45 minutes, the second only about 15 minutes. β’ The "manufacturing quality" of the device is very good. The aesthetic is "modern", so opinions may differ. I love it and it works in my home. β’ Image resolution is very good for higher resolution MP4 files. β’ The "Recognize" function seems to be quite accurate. I received the wrong vehicle notification one night during a light snowfall. But I am very satisfied with this portion. He identified a snowy cat from a distance of 30 feet at night in a light snowfall. Pretty impressive. β’ The time from motion detection to identification and notification on my phone took about 30-60 seconds. satisfactory. β’ Live view streaming is a little late, but according to Netatmo's FAQ this is normal. "Presence uses the HTTP live streaming protocol. A slight delay of a few seconds is normal as the live stream is sent from Presence to your device via an encrypted connection. Recorded videos always show the beginning of the event.β Apparently the Netatmo server is NOT participating in the live broadcast. β’ The camera can save files on an FTP server. If you know how to set up a server, do it. The mp4 files are stored both on the Netatmo server and locally. This makes them easier to deal with, and makes some of the more troublesome issues detailed below more bearable. Disadvantages: β’ I use a 3 Mbit/s DSL connection. I have no other options. I have yet to successfully download the mp4 file from the Netatmo cloud service. This may be related to the speed of my DSL, but I regularly upload much larger files with no problems. I tried to upload multiple files between 11MB and 20MB. Each download either fails completely or just freezes and expires. Sometimes I get a "Bad Gateway" 502 error. That would be a hurdle for me if it wasn't for the ability to save locally via FTP. β’ Basically, I can view the 'clip' with lower resolution in the web interface. Firefox seems to fail at this on a regular basis, Edge fails less often, and Chrome loads most of the time. I did NOT do extensive testing for every browser. Permission certainly isn't what I get when browsing mp4 files in a local FTP directory. Again, I couldn't download any of the files in any of the browsers or through the Android app. Ugliness: β’ If you want to view your clips in full resolution, you may need an FTP server. β’ The slow motion part is currently unavailable because ALL downloads from the Netatmo server fail.
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