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Austria, Vienna
1 Level
655 Review
34 Karma

Review on VELAZZIO by Doug Twilights

Revainrating 1 out of 5

The VELAZZIO Online Store Ought to Make Some Changes

As an avid fan of the great outdoors, I couldn't wait to look through the VELAZZIO web store and start planning my next excursion. My time spent on their website, on the other hand, did not live up to my expectations in any way. The company's online store did not live up to my expectations, despite the fact that the company asserts it offers high-quality goods and services. In the first place, the website was difficult to browse and took a long time to load. It took me a long time to find the precise things that I was looking for, and even after I did, the selection was limited in comparison to the choices offered by other outdoor merchants. In addition to that, I experienced problems with the way the transaction was processed. It was laborious and bewildering, and I had a number of difficulties before my order was ultimately processed. When my order did finally arrive, I discovered to my dismay that one of the items was the incorrect size. I asked their customer support team for assistance, but they did not get back to me for several days after I contacted them. When I did eventually hear back from them, the procedure to swap the item was laborious and time-consuming. In conclusion, although VELAZZIO may provide superior products, there is room for development in their online store. Their website is sluggish and hard to navigate, and the quality of their customer care is poor. When compared to other outdoor businesses, VELAZZIO does not provide as convenient of an experience for its customers as its competitors offer.

Pros
  • Excellent service to the customer
Cons
  • Navigational difficulties on websites