I like that they are always looking for ways of doing things better than their competitors.
They understand what you want from them so it's easy working with them as well. The process can be slow at times but this is more due to how busy everyone else gets sometimes! We have been using VB since we started our business almost 10 years ago now. It has helped us build out multiple websites over time, keep up-to date across all platforms (website + social media) without having to hire an agency or pay someone fulltime.