It is very user friendly, easy to navigate with clear instructions that are easily understood by anyone without any experience of using it or an IT background at all! The software has been developed in such way as not only make things easier but also more intuitive so users can use them effectively especially those who have no technical knowledge whatsoever about computers!! I like how they provide live customer support via phone which makes life much simpler if you need help during your working hours rather than waiting until after work when most people would be asleep.
Nothing really bad i dislike other then maybe having access from outside our country could sometimes cause issues because some websites block certain types depending where we're located etc. ! We love this softwares ease-of -use feature its great even my non techy colleagues know exactly what buttons do/what features exist within each section (eg booking).