The best thing about this software is that it has easy to use interface for customer support team members as well all staff working there can easily understand how things work here without any training or experience required! I don't like anything other than its ease if understanding features & user friendly UI/UX design!! Nothing much because everything seems fine at first look but when you start using then some minor issues comes up once we get used too them so be ready before getting started. If your looking just go ahead otherwise i would highly recommend not even tryin' coz u will regret after doing trial run :) Its good service provider who provide very professional services from call center point view also they are affordable compared their competitors price tags hence everyone should consider taking out advantage by availing these amazing deals offered only through us :).