I like that it's easy enough so people can use without much training - but you do need some knowledge about how things work in order get most out if this software! If they could make an easier way (or at least more intuitive) into using their API we would be super happy with them!! The best part by far has been being able solve our integration problems once &for all rather than having multiple vendors trying different methods each time something goes wrong or changes are needed down stream from us as customers/clients etc..
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