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Japan, Tokyo
1 Level
707 Review
61 Karma

Review on Holyton by Justin Wehrman

Revainrating 3 out of 5

Holyton's Online Shop Disappointing in Customer Service

I was very dissatisfied with the service I got as a customer of the Holyton online store. My most recent encounter with this company was anything but the seamless shopping experience and excellent customer support they claim to provide. The wrong sizes were sent and the shipment was delayed, just two of the problems I had with my purchase. Holyton's customer support was unhelpful and unresponsive when I called them for help, and they didn't seem interested in fixing my problems. My entire shopping experience at Holyton was frustrating and unsatisfactory due to the lack of contact and support from the company's customer service team. Because of this, I won't be recommending this shop to anyone and won't be shopping here again. Holyton, despite its claims to emphasize customer service and provide a streamlined purchasing experience, fell far short of my expectations during my time spent on their online store.

Pros
  • Easy-to-navigate web storefront.
Cons
  • Fewer options to choose from.