Review on SEO-optimized: Xerox VersaLink B405/DN Monochrome Multifunction Printer with Amazon Dash Replenishment by Jose Hughes

The day I received my printer I called tech support for help with a setup error. I was told that the S/N indicated that the printer should only be shipped to Latin America. Although Xerox told me that there is absolutely no difference between a US and Latin American printer, they had to port the serial number to the US system. One might think that moving an identical serial number internally to mark it for US support would not be a big deal. I've spent countless hours over the past 7 months sending Xerox all the ridiculous requests they've asked for, from pictures to scans of printer home pages. I can't get support for the printer until I do this. Now they have asked me to find the matching boxes and send the printer back at my expense so I can do it again with a different printer. I bought toner, extra trays, etc. and spent countless hours connecting to my network and trying to get support. The printer is currently waking up from sleep mode every few minutes and without support I don't know if that's a setting or if it's defective. Xerox should be ashamed of the way they torment their customers.