Review on Kubit by Chris Barreto

I like that it has integrations with many of our tools (Salesforce/HubSpot, Slack etc.). It's easy to use once you have set up the basics - but still requires some training if using as part of onboarding process. For example, we're having issues finding good documentation around how to best use the API so there are fewer gaps in what can be done vs. limitations. The UI could also do better at communicating the power behind all of their features. We primarily used kubit as a toolset within a customer success team where we were able to easily pull insight into who was active in forums or chatting during certain times to see when they had questions or needed support. The kubits are easy to integrate with other tools in our stack (Salesforce & Google Sheets). Their support team has been very responsive when we've had questions or issues as well! I couldn't ask for better customer service than what they give us here at Opower. We can now easily see who's engaging most frequently vs those that aren' t engaged enough but still have open workflows/tasks - so this helps drive more personalized campaigns across Marketing teams within my org.