I have used this in my previous role within The Guardian as an assistant editor for News Desk section of our newsroom - it was quite easy to use! It's not great looking but that doesn't bother me too much when you're using something like slack anyway so just make sure your screen looks good enough before implementing/using anything new ;) Also there weren't many other assistants who were able or willing (and had time)to set up their own bots- which can sometimes be frustrating if they are more knowledgeable than yourself :D As mentioned above however i did find some staff members didn;t particularly enjoy how 'chatty' nesto could become at times with users etc., also we would receive notifications from people asking questions about stories via chat rather then emailing us directly through nesetro itself ewchas been useful though :) Having said all these points tho do.