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Review on πŸ’š 1 Gallon Green Water Tracing Fluorescent Dye for Leak Detection by Carla Anderson

Revainrating 5 out of 5

First class customer service!

I believe the product does what it is supposed to do. I just misunderstood how this is supposed to work. I applied the suggested amount to my pond to find a leak. However, it turns out I couldn't track the leak (perhaps due to a leak in the ground?). I figured I could see the paint slowly flowing towards the leak so I could follow it while gazing at the water in the pond. It wasn't like that. It made my pond green but all my fish are safe! I was contacted by customer service and asked if I liked the product and if it met my expectations. I responded by explaining the situation. The next day I received a very professional response and the money was refunded. I am a very demanding customer and very difficult to please. This customer service surprised me and I have never experienced such a first class service.

Pros
  • The concentrated formula is non-toxic and biodegradable.
Cons
  • socket required.