The customer service team is amazing! They are always there to help you out when you need it most. Sometimes it takes them a little while to get back to you but they are quick to respond once they do. I have no issues with Ruby has fulfillment. Everything we've used from shipping to returns was great! We really didn't have any problems using their services. I would highly recommend using Ruby has fulfillment. We needed help getting our products shipped quickly and efficiently to customers and they did that very well.