I like how easy it was to set up! It's very intuitive which makes me feel comfortable about my decision of using this platform as opposed to another one out there (which are much more complicated). The customer support has been great so far too - they've always responded quickly when we needed something fixed or had questions regarding our account setup/usage etc.. There really isn't anything bad at all here; everything seems pretty good actually :) Great product overall- simple tool but effective way if communicating your brand online through emails & social media platforms suchas Facebook<; Twitter ;).