I honestly don't dislike anything about this software, it's perfect! The only thing that was really disappointing is the price of $499 per month. That seems to be very high for an email marketing tool - but then again we are talking about vet tools here so you'd expect their pricing model would have some pretty hefty fees in there somewhere lol :). As far as being able to track my clients' activities through out our system with ease, reporting features etc. It does all those things perfectly well which helps us keep up-to date when they want updates or need help within one click (no more phone calls!).