The ease of use for this software makes it very user friendly. I love there are training videos available online as well which helps in getting started with using certain functions easier than having an employee who knows how to operate them. My only complaint would be if they could implement better search functionality so information can be found faster or at least have multiple levels. We solved our issue with being able to print reports quickly without relying heavily upon 3rd party vendors such as ATSI systems (which we had been dependant on previously).