I love that they go above & beyond with their customer support, even if you are just emailing them for some general questions or feedback about your experience! They will make sure everything gets answered in detail so there's no need to ask again when it comes time to order another photo shoot (or any other product) from them.
The only thing i dislike at this point would be how long after we've been working together do our photos get sent out? A few months later sometimes feels like forever!! But overall great communication between us throughout all stages of planning/coaching me through my first photoshoot ever as well as providing excellent products afterwards! It was such an amazing learning process. My headshots have helped improve confidence which has resulted in more opportunities since being hired by new companies who see potential where others don't necessarily think possible - especially given past.