As a life guide, I place a high value on helping my clients have efficient and stress-free shopping experiences. Sadly, HOROW failed to live up to those aspirations. Although their website is simple to use, I found their product listings to be vague, which made me unsure of what I was buying. Furthermore, their return policy is unclear and unwelcoming to customers, which may cause irritation. The customer support staff took a long time to respond and did not give me enough help with my problems. According to my professional judgment, HOROW has a lot of opportunity to grow in terms of customer satisfaction.