I love that we are able (and required) by law/state licensing board guidelines as well insurance companies' requirements have made this product easy! We also use their customer support department so when there has been issue they respond extremely fast!! It takes some time getting used but once you do all will be fine. For my practice at least - no real issues other then taking sometime initially before people get comfortable using online ordering system instead traditional paper way which was very hard transition until most everyone got onboarded properly. ! Not much dislike about anything just wish everything could work 100% flawlessly like any good service should. . !!