As many customers have noted this bread set lives up to expectations and is by no means a premium set. However, what sets them apart is perhaps their excellent - and I mean EXCELLENT - customer service! When my first set arrived the bannetons had some issues (discoloration), one was particularly bad as it also had gaps and showed staples. When I emailed them the photos and just asked if there was any way I could get replacement bannetons, they responded quickly and sent me a replacement kit (tracking included). I was very surprised by their prompt response and attention as I received the replacement within two days of the email. The second set was much better and thanks to their excellent customer service I would not hesitate to order a set from them again or for another baker friend.
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