Easy to use interface which can be used by anyone with little technical knowledge - I would like more advanced features such as NLP capabilities etc but not too expensive so that it is accessible to all customers/clients /users. The platform works well in most scenarios although there may occasionally be issues when using certain API's (such as Facebook). If you are looking at building an AI driven chat bot then this could work very well within your business model or application of choice. As mentioned above we built our own version however they don't have any integration options available out-of-the box therefore you need some custom development which isn't cheap either. We integrated their service into 3 different platforms; 1) My Business Portal 2) Hubspot CRM tool3) MS Outlook 365As part of my job role i am always talking about improving customer journeys via digital channels. Our aim was to help improve client services through.