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Canada, Ottawa
1 Level
695 Review
52 Karma

Review on tuphen by Johnny Moger

Revainrating 3 out of 5

Tuphen: A Disappointing Experience

I have high standards for the outdoor equipment I buy because I'm an accomplished DIYer, and Tuphen hasn't met any of them. Despite having a nice website and a broad selection of goods, the quality of their products falls short of what they claim. Tuphen sells only substandard outdoor equipment at best. The products don't work well and fall short of the standards I have for outdoor equipment. For instance, their hiking boots are not sturdy and are unpleasant. Additionally, their camping equipment is of poor quality, with tents that cannot withstand even fair weather. Additionally, their delivery schedules are erratic. Given the exorbitant costs they demand for their products, it is unacceptable that the goods frequently arrive late or in bad shape. Additionally, their customer service is subpar. It is challenging to fix any issues because of their support team's lack of responsiveness and product understanding. Overall, I've had a negative experience with Tuphen. I would advise going elsewhere if you're a serious adventurer or seeking out premium outdoor equipment.

Pros
  • team of customer support representatives who are knowledgeable and responsive.
Cons
  • The customer service department may not respond to inquiries or may have insufficient product knowledge.