It's easy enough that anyone can use it even if they're not very tech savvy! I like how you are able see all information at once so there aren't multiple screens going back an forth which makes things easier (especially when doing mass applications).
Also its great because we don;t have alot else out here besides truwork where people know what their eligibility levels truly means from month one vs truworks upfront knowledge base letting them understand exactly whats needed before hand with no questions asked about anything or needing referrals etc.. There really isn'y much i dislike but maybe just minor changes would be nice since some applicants still get confused by certain parts - such as benefits being paid directly through payroll instead paying themselves first then applying those funds towards insurance premiums ect.- sometimes this causes confusion especially during check ins due too time differences between states / provinces however most employers do realize now after having been using TRUWORKS longer how important our accuracy rates become over incorrect data.