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Mexico, Mexico City
1 Level
726 Review
86 Karma

Review on Jormatt by Brett Tierney

Revainrating 3 out of 5

A Frustrating Experience Brought on by the Inconsistent Sizing at the Jormatt Online Store

Due to the fact that I lead an active lifestyle, I was looking forward to purchasing at the Jormatt online store for athletic apparel and footwear. Unfortunately, my experience was aggravating because of the inconsistent sizing of their products, which I believe contributed to the frustration. Despite the fact that I paid close attention to the sizing chart that was presented on the website, neither the clothing nor the shoes that I purchased were a good fit. There were some items that came out to be much smaller than anticipated, while others were much larger than expected. Because of this inconsistency, it was difficult for me to locate items that properly fit me and allowed me to perform to my full potential. To make matters even more difficult, the customer support at Jormatt was of no assistance in resolving the problems I was having. My attempts to contact you with inquiries and concerns were unsuccessful because you did not respond to my emails for several days. After what seemed like an eternity, I was eventually able to get a response, but it did not address my concerns in an adequate manner or provide any solutions. My experience shopping at the Jormatt internet store was, on the whole, less than satisfying. Because of the inconsistency of their products, it was difficult for me to find what I required because correct sizing is essential for optimum performance as well as comfort in the case of athletes. This is not a store that I would recommend to other active people who are seeking to buy shoes and clothing for their activity.

Pros
  • Superior assistance to customers
Cons
  • There are no actual store addresses.