It was easy for me because I did not need any technical knowledge, it's very user friendly! The team are always willing help you when needed which made my job much easier than expected!! We have been using them since last 3 years now their customer support has improved greatly as well they solved minor issues whenever required by us or our customers without bothering about anything else just like that.
! They really helped out at times we were short staffed so sometimes i had problems handling those tasks alone but this time everything went smoothly thanks guys. Nothing yet would be good if anyone from your organization visits here once then only can say what exactly needs improvement.