Review on Gaiam Relax Massage Ball Roller by Ronnie Sorensen

Opened beads fell out on first use. The dowels are not securely fastened to the sides. I can see this is a chronic problem by reading other reviews. I've had this type of massager a few times in the past and it's never been as poorly built as the Gaiam version. Shame on your reputation, Guyam. Replacement should be free. The fact that a consumer who receives a defective product has to go to UPS, show a shipping label, ship the product back, etc. is overkill considering this is a known and common problem in manufacturing that still exists has not been remedied. I expect a free replacement of a defective item.