I like their transparency, they are very open to feedback from customers about what we should improve in our products or services that will benefit them with best practices for business development within Brazil market specifically targeting SME's (Small Medium Enterprises). Their communication process could be improved as well but it’s ok so far! They have been providing us great support since day one of working together; always available via phone/email if needed at any time during work hours - which really helps when you need help quickly without waiting until office closing times.- The team has good knowledge regarding Brazilian Market- Good English skillsThe price point / cost savings was not clear upfront because there were some hidden costs involved such pricing model changes etc., this needs more clarification before finalizing project decision making processes-. Project management tasks can sometimes get lost along way between client manager level staff members who don't understand how important PMTKD activities actually impact overall success outcomes across multiple projects,- Cost.