I like that we have one place to go for all our email campaigns! It is very easy to use once you get used to it but there are some things that could be improved such as making it easier to edit or delete emails in bulk (which would make life much simpler). The pricing structure was also quite confusing when they changed from an annual subscription model to monthly subscriptions. This has made budgeting more difficult than before. We were able to easily set up multiple different email lists using this system which solved the problem of having many separate accounts where we send newsletters and other communications.