The most important thing I like about HIRO is its ability to solve problems at scale, it can handle big data sets and is very easy to use. It’s also one of the few AIs that has an API. It's easy to get started with and has a good support team behind it. It takes some time to understand all of its features, but once you do, it becomes very powerful. It's not perfect - sometimes it gets stuck and needs more training data or a restart. It helps us identify problems in our systems and provide insights to help improve them.